Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Great location
Friendly staff
Room temperature
Potential noise levels
7.8/10
Very good
Rooms
7.7
Location
8.3
Service
7.8
Dining
7.3
Guest reviews
7.8/10
based on 6 reviews
8.9
8.9/10 based on 4125 reviews
Don
United States,
May
2024
7.8/10
The hotel offers meticulously clean rooms with a compartmentalized design, making it easy to separate the sleeping area from the bathroom. The service stands out as a top highlight with helpful and kind staff, though some may require more training for better proficiency. The location is very central, providing comfort and easy access to the city of Vienna, just a short walk away from the lively center. The dining experience offers a good buffet spread and freshly cooked meals, but with limited food variety. Overall, a comfortable stay with a few areas for improvement.
Rooms
7.0
The rooms are very white and meticulously clean, with a compartmentalized layout.
Service
8.0
The service, especially from the reception, concierge, and loft bar, was very helpful and kind. However, some staff may need more training for better service.
Location
9.0
The hotel is centrally located, offering easy access to Vienna while maintaining a comfortable distance from the noise.
Dining
7.0
The dining experience provides good food quality and a pleasant buffet spread, although the food choices are somewhat limited.
Facilities
8.0
The hotel facilities are well-maintained and offer various services for guests' convenience.
Joe
United States,
February
2024
8.2/10
The hotel rooms are beautiful and well-maintained, though cleanliness could be improved. The service is a mix of exceptional assistance and some unprofessional behavior. The location is perfect for easy access to the city center, but can get crowded. The dining experience offers good options but with some service challenges.
Rooms
8.0
I stayed in a lovely room that was upgraded to a VIP suite for free. It was nice, clean, and beautiful, but could be cleaner.
Service
7.0
The staff really goes out of their way to assist you in any way they can, except for one individual who was insolent and unprofessional. Overall, they were very friendly and helpful.
Location
9.0
The hotel is very close to the center and convenient for accessing the underground. It's great for getting around, but it can be quite packed at times.
Dining
8.0
The dining options were exceptionally good, but the service standard declined during busy times.
Facilities
9.0
The facilities are well-maintained with all the amenities you'd expect.
Roger
United States,
December
2023
6.8/10
Staying at this hotel had its ups and downs. While the room wasn't the best fit for us and there were issues with the air conditioning, the city view from the new room made up for it. The service was a bit lacking, but the location was wonderful, just a short walk from the historic center. The dining experience on the top floor offered breathtaking views but was a bit pricey. Overall, it was a mixed experience with some highlights and drawbacks.
Rooms
6.0
The room setup wasn't ideal for a family, and there was a problem with the aircon, but the city view room was a nice change.
Service
5.0
The service didn't meet my expectations, especially with recommendations and bookings, lacking friendliness.
Location
8.0
The hotel's location was fantastic, just a short walk from the historic center, offering great views.
Dining
7.0
Dining on the top floor provided a stunning panoramic view of the city but came at a higher cost.
Facilities
8.0
Rodney
United Kingdom,
November
2023
8.0/10
The hotel offers stunning views of the center of Vienna. From the warm welcome by Annuska at reception to the attentive service by Diana in the breakfast room, there are highlights. The room was a bit cold even after requesting a temperature adjustment, but the comfortable lounge chairs made up for it.
Rooms
8.0
The room had a spectacular view of Vienna's center and comfortable lounge chairs.
Service
9.0
The concierge and front of house team at SO/ are super attentive and friendly.
Location
7.0
The hotel's location across the river from old Vienna is great, but it may not be ideal for those seeking a very quiet setting.
Dining
7.0
The dining experience in the restaurant with panoramic views was small but tasty.
Facilities
9.0
The Sky Bar on the 18th floor is a standout facility offering breathtaking views of Vienna.
Great location
Room temperature
Robert
United Kingdom,
June
2023
8.0/10
My stay in Vienna was made so much better by the modern and cleverly laid out rooms at the hotel. The panoramic views of Vienna from the room were amazing, although I wish there had been a bathtub instead of just a shower. The plastic box feel and cheap furniture were a downside.
Rooms
8.0
The rooms were very modern and cleverly laid out, offering plenty of space and a very comfortable bed.
Service
9.0
The staff was extremely friendly and welcoming, making me feel like I was in a five-star hotel.
Location
9.0
The hotel's location was excellent, providing wonderful views of Vienna, although I hope they can address some issues to enhance this main attraction.
Dining
7.0
The dining options were tasty with a variety of items available, but the quality of the food could be better.
Facilities
7.0
The hotel facilities were satisfactory, but some improvements could enhance the overall experience.
John
United Kingdom,
May
2023
8.6/10
I absolutely loved my stay at this hotel! The room on the 11th floor with a city view was simply spectacular at all hours of the day. The layout, from the small living room area to the bedroom and closet space, was fantastic. The all-white design was cool and funky, although after a while, it may feel a bit overwhelming.
Rooms
9.0
The rooms were spacious and beautifully laid out with a magnificent city view. The linear design was unique and the amenities were top-notch.
Service
9.0
The service here was impeccable! The staff was friendly, professional, and went above and beyond to meet all our needs, especially for our group of 3 families with children.
Location
8.0
The hotel's location was perfect for exploring the city on foot, with easy access to shopping areas and downtown. However, the actual surroundings didn't quite match the promising pictures.
Dining
8.0
Dining, particularly the breakfast on the 18th floor, was a delightful experience with a wide variety of healthy and cooked options. The breakfast was simply amazing, although the overall setup felt a bit chaotic at times.
Facilities
9.0
The hotel's facilities were excellent, offering a range of amenities to cater to every guest's needs.